Shipping policy

At All Things Purple, we’re committed to delivering your favourite purple-inspired finds with care, clarity, and ease. Please take a moment to review our shipping policy before placing your order.

🌏 Where We Ship

We currently ship Australia-wide only. Please note:

  • Some products may not be eligible for delivery to PO Boxes or certain postcodes due to size or courier restrictions.
  • If this affects your order, we’ll contact you promptly to arrange an alternative delivery option.

🕒 Processing & Dispatch Times

  • All orders are packed and dispatched from our Victorian warehouse.
  • Standard dispatch timeframe: 3-5 business days.
  • You'll receive a shipping confirmation email with tracking details once your order is on its way.

🚚 Shipping Options & Delivery Timeframes

1️⃣ Store Pickup (Victoria Only)
Choose ‘Pickup’ at checkout to collect your order from our store.
🕓 Usually ready in 24 hours - we’ll notify you when it's available.

2️⃣ Standard Shipping
💲 Cost calculated at checkout.
📍 Delivery estimates:

  • Victoria: 3-5 business days
  • Other states: 7-10 business days

3️⃣ Express Shipping (Available in select areas)
⚡ Faster delivery for eligible areas.

  • Metro Melbourne: 1-2 business days
  • Other express zones: 2-3 business days

Note: Delivery times may vary based on your location and courier capacity.

🔍 Tracking Your Order

Once dispatched, you’ll receive a tracking link via email.
Please allow 24-48 hours for tracking information to update.

Most parcels are delivered via Australia Post, though larger items may be sent via a reputable courier.

💲 Shipping Rates

Shipping fees are automatically calculated at checkout based on:

  • The size and weight of your order
  • Your delivery postcode.

All orders are carefully packed with protective packaging to minimise damage in transit.

📌 Important Delivery Terms

Authority to Leave (ATL)
If you select ATL at checkout or note it in your order, you authorise the parcel to be left unattended.
In such cases, All Things Purple is not liable for lost or stolen packages once marked as delivered.

Incorrect Address
Please double-check your shipping address before submitting your order.
If a parcel is returned to us due to an incorrect or incomplete address, re-delivery charges will apply.

Failed Deliveries & Re-delivery Fees
If delivery fails due to absence or other reasons, couriers may charge a re-delivery fee. To avoid this, consider using ATL (if safe) or providing helpful delivery instructions.

💬 Need Help?

For shipping questions or special delivery requests, feel free to reach out:
📧 Email: allthingspurple.au@gmail.com