Refund policy

At All Things Purple, we want you to absolutely love every item you unwrap. While we take great pride in curating high-quality, aesthetically luxurious pieces, we understand there may be times when a return is needed. Please take a moment to read through our returns and refund policy to ensure a smooth experience.

🔁 Change of Mind Returns

We’re happy to offer a store credit for change-of-mind returns, provided the following conditions are met:

  • You contact us within 7 days of receiving your order to request a return.
  • The item is unopened, unused, unworn, and in its original, saleable condition with all packaging intact.
  • You include a copy of your invoice or packing slip with the return.
  • The item is not part of our clearance, personalised, or custom-made collection, which are final sale and non-returnable.

📦 Return Shipping:
Return postage costs (including tracking and insurance) are the responsibility of the customer. We recommend using a trackable method, as we are not liable for lost return parcels.

🧾 Once your return is received and approved, we’ll issue a store credit (excluding original shipping fees) valid for 6 months.

🛠️ Returns for Faulty, Damaged, or Incorrect Items

If something isn’t right - whether it's a manufacturing fault or the wrong item - you may be eligible for a refund, repair, or replacement.

You are entitled to a return if the item:

  • Has a manufacturing defect or fault
  • Is significantly different from the product description or image
  • Is not functional as advertised

To process a return:

  1. Contact us within 7 days of receiving your order.
  2. Provide your order number, invoice, and photo evidence of the issue.
  3. Keep the item in its original condition (unless the defect makes that impossible).

📦 For approved claims, we will cover the return shipping cost and process your refund or replacement swiftly.

⏳ Late or Unauthorised Returns

  • All returns must be pre-approved before being sent back.
  • Returns received without prior approval may not be accepted.
  • Items returned after the 7-day window may be declined or subject to a restocking fee, unless otherwise arranged.

💬 Need Help with a Return?

We’re here to make it easy.
📧 Email us at allthingspurple.au@gmail.com with your order number and photos (if applicable) to begin your return process.

At All Things Purple, your satisfaction is our highest priority. Whether it’s a change of heart or a genuine issue, we’re committed to making things right - with kindness, colour, and care.